Generalised Terms & Conditions
Our minimum online order value for items sold & shipped by Turner Price is £100. We require you to reach this value for your chosen delivery day. Non-stocked items which state a short lead time or Marketplace goods will affect the value delivered so please check your order carefully. If you have any queries or one-off requests, please speak with our team on our LiveChat service.
Advanced Order items are non-stocked items, and are bought to order. When you place an Advanced Order item, you will select a date that we estimate you will receive your goods. This is an estimated date based upon when Turner Price receives your items and thereafter, when you have a following delivery. Therefore, on occasion, you may receive your Advanced Order items after the date you select. If you require to cancel your Advanced Order items you must notify us within 24 hours of placing your order. After 24 hours of placing your order we cannot guarantee that your order can be cancelled. Once you receive your Advanced Order items, you can return the goods if 1) your items are damaged or is of unsatisfactory quality 2) the product has not been sold accurately 3) your account is placed on-hold. If you have changed your mind and no longer want the item, you will be charged 25% of the agreed sale price to return the goods. This is due to Advanced Order items being bought to order, thus once returned cannot be placed back into stock and resold as usual.
It is your responsibility to keep your password details for this site private at all times. We are not responsible for any activity on your account, if your password is used by any 3rd party. If you think your password has been compromised, please contact us immediately.
Whilst we endeavour the ensure the continued accuracy nutritional data at all times, we do not accept liability for any inaccuracies or incorrect information contained on this site. If there is any doubt in your mind about the accuracy of the data contained on this page, please ensure you check the product packaging before serving and contact Turner Price immediately.
In order to meet you ordering needs, we are pleased to be able to split many of our products. Please see product information to see if a particular item can be split. We may make an additional charge, if you order substantial amounts of 'split' items. All split charges are available upon request.
Prices on this Site
Once you are logged in, you will see your customer specific and individual pricing for all our products.
The sales office is open between 8.00am and 8pm, Monday to Friday, and on Sunday from 1.00pm to 8pm. You can place an online order up to 8pm for next scheduled day delivery. Customers in the North-East region have a 8pm online cut off.
Our drivers are not authorised to accept good for return without either authorised documentation or authority from our customer services team. However, damaged goods can be returned on the day of the delivery with the delivering driver. Chilled and Frozen products from previous deliveries cannot be authorised for return in any circumstances. Non-stocked items which state a short lead time cannot be returned unless damaged and will be charged for in the event of an undamaged return. Marketplace items (TPM codes shipped & sold by our online partners) must be returned directly to the seller. Please check each seller return terms & conditions to see if an item can be returned, where it must be sent and if any restocking charges occur. If you have any queries, please speak with our team on our LiveChat service.
All accounts and outstanding balances must be settled in full by the 15th of the month following the invoice date. In the case of an account being in arrears, we reserve the right to withhold further supplies. If credit terms have not been established, payment on delivery is required.
Ownership of Goods
Turner-Price Ltd retains the full title and ownership of all goods supplied to our customers until full payment is received. All risks in the goods pass to the purchaser on delivery. Delivery cages and pallets remain the property of Turner-Price Ltd at all times. We reserve the right to charge any customer for the non return of any cages and pallets. Shortages Turner-Price Ltd cannot guarantee that we will be able to delivery all goods ordered. If a particular good is out of stock, we will endeavour to find a suitable alternative or inform you when you will be able to receive the goods you ordered. The exact number of goods delivered must be checked in the presence of the delivering driver. Claims for shortages must be made at the time of delivery. Claims must be made to our customer services team on the day of delivery, otherwise any claim becomes void. Marketplace goods purchased (TPM codes shipped & sold by our online partners) remain in the ownership of the seller until full payment is received.
When purchasing from a marketplace seller on the Turner Price website you must follow specific payment instructions. If you are given the ability to pay on invoice, this will mean you have a certain period to make payment. The invoice will state the total order amount and payment due date. Also stated on the invoice is the Turner Price marketplace bank details in which payment must be sent by BACS or CHAPS, referencing the invoice number. Please note these bank details are different to the usual Turner Price bank details. You can find more details here turner-price.com/pay-by-invoice. Some customers may have the ability to pay on credit card during check out to settle marketplace payments up front (launching late 2021). Late payment could result in your Turner Price account being put on stop until your marketplace payment is settled. Marketplace goods purchased (TPM codes shipped & sold by our online partners) remain in the ownership of the seller until full payment is received.
Online Reward Points
Online reward points are exclusive to online customers and are only available when purchasing online. Some contractual, public funded or centrally negotiated accounts may be excluded. Please contact your sales representative to confirm your eligibility. Each point is worth 10 pence. One point is earned for every £10 value spent and only will be earned on each increment of £10. To provide an example, a £838 order equates to 83 increments of £10 therefore 83 points are earned, worth £8.30 when redeemed. Points can only be redeemed against an online order and only once 500 points are accumulated. Additional points could be earned on chosen items for a limited time or gifted. Points will be earned on each individual online account used and cannot be transferred to any other account. If an account has multiple users who purchase on the same account, points will be earned separately for each user. Points will only be earned and redeemed on products being sold and shipped by Turner Price. Marketplace purchases are excluded. Points will be lost upon closure of an account. Account changes such as change of ownership or contractual changes could result in reward points being lost. Points cannot be redeemed if an account is on stop for payment reasons or payment is overdue, and such reasons could result in accrued points being lost. Turner Price reserves the right to change the online reward point scheme, withhold or remove points from an account or any other actions due to specific reasons mentioned or unforeseen circumstances. You can view your accrued online reward points within your online account dashboard. Any changes to the reward scheme will be communicated by email to online users. If you have any questions, please contact your sales representative. Please check our website for the latest terms.
Save with Bulk Buy
Save with Bulk Buy discounts are exclusive to online customers. Some contractual, public funded or centrally negotiated accounts may be excluded. Please contact your sales representative to confirm your eligibility. Discounts are available on selected lines only and may not available on some contracted items where discounts are not lower than a contracted price. Online users must log in to see bulk buy savings where they are applicable. Savings are subject to regular change or withdrawal. Turner Price reserve the right to amend or withdraw discounts in the event of errors, market price fluctuations or unforeseen circumstances.
Detailed Terms of Business
1.1 The expression “Terms of Business” shall include any specific terms contained in our current sales literature, the general terms set out below (so far as they are not inconsistent with such specific terms) and any other terms which we may specify in writing from time to time (so far as subsequent dealings are concerned) and the expressions “goods” means beers, wines, ciders, spirits, soft drinks and foodstuffs or other goods of all types supplied by us.
1.2 Unless otherwise stated “quotations” or “offers” contained in our sales literature shall be deemed to be invitations to treat and prices referred to in such literature may be changed without notice. Acceptance of any order shall be subject to availability and to our Terms of Business. Any condition or order which is inconsistent with our Terms of Business shall be inapplicable unless we acknowledge in writing that such conditions are agreed. The terms set out below shall supersede all previous published terms which are inconsistent with them.
2.1 Unless otherwise stated all prices are quoted net of Value Added Tax.
3.1 Subject to the submission of satisfactory references, credit accounts may be established for approved customers. Statements of invoices outstanding at the end of each accounting period will be sent to all approved customers and the total amount due in respect of such invoices shall unless otherwise agreed (but subject in any event to 3.2 below) be payable by the method of payment set out in the Credit Application Form.
3.2 Payment for all goods shall become due immediately if (whether you are a company or an individual);-
(i) Any accounts are in arrears or
(ii) You enter into any composition or arrangement with your creditors or (iii) Any process or execution or distress is levied against you which is not paid within 14 days from the commencement of such process or, in the case of an individual, you are made bankrupt or the subject of any administration order or interim order in connection with a voluntary arrangement or, in the case if a company, an administrator or administrative receiver is appointed or a resolution is passed or order made for winding up (except for the purposes of reconstruction or amalgamation).
4.1 The goods will remain our property until payment in full of:- (i) The total invoice price of those goods together with any other related charges; and (ii) Any other amounts which are overdue from you.
4.2 Until such time as property in the goods passes to you such goods shall be held by you as our bailee and you shall store them so that they can be clearly identified as our property. If payment is overdue we may (without prejudice to any of our other rights) recover or resell any goods which you hold as our bailee and enter upon your premises by our servants or agents for that purpose.
5.1 Consignments shall be at your risk immediately on receipt of delivery. You must give notice in writing of any shortage in or of any loss or damage to the same during delivery both to the carrier and to us immediately on discovery and in any event within 24 hours of delivery otherwise no liability for any such shortage loss or damage can be accepted.
5.2 When we undertake to store or deliver goods our liability for loss or damage shall be limited to the invoiced price of such goods (inclusive of duty) and you should accordingly arrange your own insurance for the difference (if any) between the value of the goods at the date of such loss or damage and the invoice price.
5.3 Liability for defective goods shall be restricted to the cost of replacement. No liability can be accepted for any consequential loss however caused nor for any damage caused by misuse.
6 We shall have the exclusive right to appropriate any payments received from you in the discharge of any monies due for goods supplied to you. If you are a partnership you agree each of the partners is jointly and severally liable for payment of our invoices. If you are a company, you agree the directors will be personally liable (jointly and severally) for our invoices if the company does not pay our invoices when they are due for payment. If you are a limited liability partnership each of the members is jointly and severally liable for payment of our invoices if the limited liability partnership does not pay our invoices when they are due for payment. If our instructions are from a corporation, society, unincorporated association or trust (“organisation”), the executive officers/trustees of the organisation will be personally liable (jointly and severally) for our charges if the organisation does not pay our invoices when they are due for payment. In these circumstances we may credit original invoices and issue new invoices to any one or more of the liable parties.
7 In the event of war, invasion, act of foreign enemy, hostility, civil war, rebellion, revolution, insurrection or military or usurped power, we shall be relieved of liabilities incurred under our Terms of Business wherever and to the extent which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or by any statute, rules, regulations, orders or requisitions issued by any government department, council or any other duly constituted authority or from strikes, lockouts, breakdown of plant or any other causes beyond our control.
8.1 If any of the provisions of our Terms of Business shall be found to be unreasonable, invalid or unlawful, under any enactment or rule of law pertaining thereto, the Court or other competent tribunal shall have the power to strike out or override that part, whether it be entire provision or some part or parts thereof, and enforce our Terms of Business as if the unreasonable, invalid or unlawful part or parts had not been included.
8.2 Each of the provisions of our Terms or Business is a separate and independent provision and the invalidity or unenforceability of any such provision or part thereof shall not prejudice
or affect the validity and enforceability of any other provision or part thereof which would not otherwise be invalid or unenforceable.
9 Our Terms of Business and all agreements to which such terms apply shall be governed by and construed in accordance with English law and subject to the jurisdiction of the English Courts.
10 Charges may be levied on your account in the following situations:-
(i) payments taken by credit card will incur a fee of 2% of the total transaction
(ii) bounced cheques will incur a fee of £25 per item, and
(iii) failed direct debit collections will be subject to a £25 fee.
Turner & Price – Slavery and Human Trafficking Statement
This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and set out the steps the company has taken to ensure that slavery and human trafficking is not taking place in our supply chains or in any part of our business.
Slavery and human trafficking remains an issue in our global society and we appreciate we all have a responsibility to be alert to risks in our business and in the wider supply chain. Staff are expected to report concerns should any arise and management will act upon any concerns.
We are a delivered food wholesaler delivering ambient, chilled, frozen, fresh meat, fresh fruit, fresh vegetables and non-food items to over 1450 customers within Yorkshire, Lincolnshire, Nottinghamshire, Derbyshire and the North-East. We additionally export globally and have a new Shipping Division. The registered office is in the UK.
The Company has an annual turnover in excess of £36m.
Our business is organised into 5 Directorates as follows:
- Finance, which comprises the management accounting and personnel functions
- Sales, Marketing and Shipping, which comprises the Sales, IT, Procurement, Customer Account Management and Shipping Supply functions
- Buying, which includes all food purchasing
- Export, which includes sales management, expenditure of delivered foodstuffs and our hamper business
- Operations, which includes our transport operations, maintenance and logistics functions, as well as foodservice order fulfilment, including butchery and fruit and vegetables
Our Supply Chains
We currently trade within a multi-temperature Supply Chain environment, covering ambient/chilled/frozen/non-food/butchery and fresh fruit and vegetable suppliers, all under-pinned by a robust ‘Due Diligence process of Supplier Assessment and Risk Analysis’.
Our Policies on Slavery and Human Trafficking
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our Anti-Slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Due Diligence Processes for Slavery and Human Trafficking
As part of our initiative to identify and mitigate risk we -
- Identify and assess potential risk areas in our supply chains.
- Mitigate the risk of slavery and human trafficking occurring in our supply chains.
- Monitor potential risk areas in our supply chains.
- Protect whistle blowers.
Supplier Adherence to our Values
We have zero tolerance to slavery and human trafficking. To ensure all those in our supply chain and contractors comply with our values.
The Directors are responsible for compliance in their respective departments and for their supplier relationships.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our staff. All Directors have been adequately informed on this matter.
Our Effectiveness in Combatting Slavery and Human Trafficking
We use the following key performance indicators (KPIs) to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains:
- Use of labour monitoring and payroll systems; and
- Level of communication and personal contacts with our supply chain and their understanding of, and compliance with, our expectations.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the current financial year.
Turner & Price Limited