Paying for Marketplace Products

Introducing Pay by Invoice

Buy now and pay later for all Turner Price marketplace products with no upfront interest or fees.

We now operate our own marketplace which means we sell our own products alongside those of trusted and verified third-party sellers.

We’ve added thousands of new products to the range and as a Turner Price customer, you can easily browse, buy and pay for products from multiple suppliers as part of one convenient service.

To make this process as easy as possible for our customers, we have added a new payment method to our service called Pay by Invoice.

About Pay by Invoice

Pay by Invoice is a payment method which means that eligible Turner Price customers can purchase marketplace products on a credit account.

When buying products from the marketplace, you will be required to make an additional payment to a Turner Price bank account for all invoices relating to marketplace purchases.

As an example, a typical customer on a monthly payment plan who buys products both directly from Turner Price and from marketplace sellers, will make 2 payments each month:

  • The first payment will be for products purchased directly from Turner Price (as per your existing payment terms)
  • The second payment will be for products bought from third-party marketplace sellers. A single payment covers multiple marketplace orders from one seller, or multiple orders from many different sellers. We call this service ‘consolidated’ Pay by Invoice which has been designed to make buying products from multiple suppliers quicker and easier than ever before.

How does Pay by Invoice work?

Receive an itemised VAT invoice with payment terms and due date when your order has been shipped by the seller . View all invoices from your My Account area as well as order status and tracking information.

Pay for your invoices on or before their due date by BACS or CHAPS transfer to a single Turner Price bank account.

Just before payment is due, the company administrator in your organisation will receive an email listing all invoices due for payment as well as instructions on how to pay.

Key benefits of Pay by Invoice

Reduce your suppliers and payments - Order from multiple suppliers and pay for all marketplace purchases in one convenient payment.

Improve your cash flow - Free up cash by extending your payments for marketplace products up to 45 days.

Maintain control over payments - Don’t pay until you have received and verified your products.

Receive standardised VAT invoices - Easy online access to standardised VAT invoices across multiple third-party sellers.

How many days credit do I have using Pay by Invoice?

If you currently have a Turner Price monthly credit account, your marketplace credit terms will be the same.

If you are not a monthly credit account customer you can find out your exact credit terms for marketplace purchases by contacting your Account Manager or our Customer Service team.

Managing your invoices

Whether you're buying products directly from Turner Price or our trusted and verified marketplace sellers, your invoices are generated automatically once your items have been shipped.

Invoices and credit notes are available to view and download from two different places:

  • For Turner Price orders, you can find copies of all invoices and credit notes in the My Invoices and My Credit Notes section of the My Account area.
  • For marketplace orders, you can find copies of all invoices and credit notes by locating the specific order in the My Orders section of the My Account area.
  • If you have any questions relating to invoicing or are struggling to find what you need, contact your Account Manager or our Customer Service team.

Quick guide to paying for marketplace invoices

To make a payment by BACS or CHAPS, please follow the instructions which are printed on all marketplace invoices:

Refer to the due date on your invoice or the reminder email that will be sent to your Company Administrator prior to the invoice due date

Please indicate the invoice number in the bank transfer order

Important Note:

If Turner Price is unable to identify or apply your payment, we may request additional information from your accounts contact. If we do not receive a response, we may apply payments to your open balances starting with the oldest open invoice.

You can pay your invoices using one of the following methods:

BACS - Include your Turner Price account number within the transfer (18-character limit) and (only) include the full remittance information in the email.

CHAPS - Include as many invoices as possible within the character limit (140 characters). If the number of invoices exceeds the record limitations, (only) provide the remittance information by email.

Note: We’re unable to accept the use of credit cards to pay your Pay by Invoice balance.

Refunds using Pay by Invoice

Pay by Invoice refunds for unapplied credit notes and payments can be paid directly into your bank account.

If your Pay by Invoice account has unapplied funds or payments and you do not want to apply them to future invoices, your company administrator can request a refund.

If your account has a past due balance, you will be unable to request a refund for more than this balance until the outstanding balance has been paid. Partial refunds are not available.

To request a refund, contact your Account Manager or our Customer Service team.

Refunds can take 5-10 working days to appear in your bank account.