Chat with us, powered by LiveChat

 Marketplace Delivery & Returns

We’re excited to offer you 10,000s more products online. These can simply be added to your existing Turner Price order.

Marketplace items will state ‘Sold & Shipped’ by our online partners and all begin with the product code TPM. These items will be delivered direct to you by a tracked courier, usually next day if ordered before 12pm. Should you decide to return an item, we have a few simple steps to follow. Please be aware some Sellers may only accept returns for defected items, and may not offer a refund for unwanted items.

Seller Information:

Minimum Order: £75

Shipping: £6.00 | Free delivery on all orders over £150

Delivery: Next day delivery before if ordered before 12pm

Cakesmiths Returns Policy:

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.


Minimum Order: £50

Shipping: £6.99 Free delivery on all orders over £200

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

Mighty Small Returns Policy: 

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights and is in accordance with statutory rights under the Consumer Contracts Regulations. Please notify us within 2 hours of delivery of goods if something is missing, it is not what you ordered, or the food is defective (for example, a jar has broken in transit, or a bottle is leaking). If the wrong goods have been sent, products are missing entirely or if the goods are faulty/defective upon arrival, you will be entitled to a full refund. This includes any food that is passed it’s best before date at the point of delivery. Beyond this, we do not offer refunds. That being said, if for any reason we deliver a service or product that has not met your expectations, please contact our customer support team and we will do our best to resolve the issue. We always want to make the service better. If there is an issue with the taste or quality of the product itself, if you reach out to our support, we can share with you contact details to address directly.


Minimum Order: £35

Shipping: Free delivery on all orders 

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

MSK Returns Policy:

All claims must be notified within 24 hours. Damaged or incorrect goods must be retained and returned (or made available for collection if available) for inspection.


Minimum Order: £0.00

Shipping: Free delivery on all orders

Delivery: 3 working days from the day of order

We offer a no returns policy due to our produce being Frozen Food. However if the items arrive damaged, please contact us by creating an incident against the item and send photographic evidence via the order message feature. You must do this within 24 hours of receiving your order. Once we receive this evidence within this time frame and upon review and once approved, we will then credit this item and require proof of the item being destroyed. If you have any quality issue with a product please follow the same process, by raising and incident and leaving a message on the order with additional details. We may arrange for this product to be collected. Once approved, we will then credit this item.


Minimum Order: £50.00

Shipping: Free delivery on all orders

Delivery: Day 1 for day 4 if ordered before 12pm (no weekend delivery). Deliveries made Wednesday, Thursday & Friday

We do not accept any returns, unless a product is damaged when first received or there is a quality issue. For any other reasons we are unable to offer any return or refund. If you receive your delivery and an item is damaged, please create an incident against the item and send via the order message feature photographic evidence. You must do this within 24 hours of receiving your order. Once we receive this evidence within this time frame and once approved, we will then credit this item. If you have any quality issue with a product please follow the same process, by raising and incident and leaving a message on the order with additional details. We may arrange for this product to be collect. Once approved, we will then credit this item.


Minimum Order: £75.00

Shipping: Free delivery on all orders

Delivery: Next day delivery if ordered before 12pm

If you have an issue with your order, please raise an incident at your earliest convenience. Once an incident has been raised, please provide us with details of the issue, including any images where necessary.

We do not require you to return products to us. Once the issue has been acknowledged by our team, we will communicate on the most suitable solution by offering either a credit or a free alternative/replacement product.


Minimum Order: £0.00

Shipping: Free delivery on orders over £150

Delivery: 3 to 5 days

We understand that you may want, at times, to return an item you’ve purchased from us. We strive to make this process quick and convenient for you. For further information on returns or to request a refund/return, please raise an incident on your order and message via the order screen with additional information.

If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 14 working days of receiving it. The product must be in its original packaging, unused and in a re-saleable condition and the cost of collection or return will remain at your charge. If an item arrives damaged, or if your return is a result of an error on our part, we will refund or resend the item upon receipt of the damaged product within 30 days of the order.

Bayliss Mobility reserves the right to charge a fee on goods returned for credit which are damaged or not in stock condition where notification has not been given by the purchaser of any damage to the goods when making any returns. The purchaser shall unless otherwise stated be responsible for the cost of return of all goods to Bayliss Mobility and the goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser. All items claimed to be faulty or damaged dispatched for return to the vendor more than 14 days from the date of delivery and found to contain no fault will not be subject to a refund and may be returned to the purchaser. In the event it becomes necessary to recover goods which are not faulty the costs of recovery shall be the responsibility of the purchaser. Bayliss Mobility shall give a guarantee to refund to the purchaser full credit for any goods returned in stock condition provided they are dispatched for return within 7 working days of delivery which shall not affect the statutory rights of the consumer or purchaser under consumer protection legislation in the Country or State of delivery. No credit shall be allowed for goods until they have been received completely. A full credit including carriage costs shall be given by the vendor to the purchaser in the event that goods are faulty or damaged at the time of delivery and notice of fault or damage is given by the purchaser to the vendor within three days of delivery. Refused Shipments: Shipments returned marked refused will not result in refund and refusal of a shipment does not relieve the customers liability for paying any carriage charges incurred in the return of the goods to Bayliss Mobility.

Any return which does not meet the conditions set forth above will not be refunded or replaced.


Minimum Order: £40.00

Shipping: Free delivery. Express delivery Available.

Delivery: Lead time – 2 to 5 days

If a product is damaged when first received or there is a quality issue, please raise an incident against the item at your earliest convenience. Please send photographic evidence of the issue via the order messaging feature. You must do this within 24 hours of receiving your order. Once we receive the evidence and details of the issue, we will act accordingly and offer the best possible solution.