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 Marketplace Delivery & Returns

We’re excited to offer you 10,000s more products online. These can simply be added to your existing Turner Price order.

Marketplace items will state ‘Sold & Shipped’ by our online partners and all begin with the product code TPM. These items will be delivered direct to you by a tracked courier, usually next day if ordered before 12pm. Should you decide to return an item, we have a few simple steps to follow. Please be aware some Sellers may only accept returns for defected items, and may not offer a refund for unwanted items.

Seller Information:

Minimum Order: £75.00

Shipping: £5.00 | Free delivery on all orders over £150.00

Delivery: Next day delivery before if ordered before 12pm.

 

Visit the Cakesmiths Store

Cakesmiths Returns Policy:

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.

Minimum Order: £100.00

Shipping: Free delivery on all orders

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

Churchill Returns Policy:

All goods are tracked and upon delivery the tracking and delivery service is deemed as complete. Please check all goods immediately and notify us strictly within 24 hours of any issues. If your goods arrive in a broken or damaged condition, please raise an incident and send some supportive photographs within 24 hours. If your goods arrive and you find them to be faulty, you have a right to return these goods. Any immediate faults must be reported in a 24 hour period condition. Please raise an incident, tell us why the goods are faulty and send some supportive photographs within 24 hours. The goods being returned must be in an unused state and within their original, undamaged box and packing only. If goods are found not to be faulty and are fit for purpose, then we reserve the right to charge a restocking fee of 30%. You must notify us within 24 hours if your product is no longer required. On such an occasion and you wish to return the goods, a 30% restocking fee applies to all products being returned or £30 + VAT whichever is greater



Minimum Order: N/A

Shipping: Free delivery on all orders

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

ColpacReturns Policy: All goods are tracked and upon delivery the tracking and delivery service is deemed as complete. Please check all goods immediately and notify us strictly within 24 hours of any issues. If your goods arrive in a broken or damaged condition, please raise an incident and send some supportive photographs within 24 hours. If your goods arrive and you find them to be faulty, you have a right to return these goods. Any immediate faults must be reported in a 24 hour period condition. Please raise an incident, tell us why the goods are faulty and send some supportive photographs within 24 hours. The goods being returned must be in an unused state and within their original, undamaged box and packing only. If goods are found not to be faulty and are fit for purpose, then we reserve the right to charge a restocking fee of 30%. You must notify us within 24 hours if your product is no longer required. On such an occasion and you wish to return the goods, a 30% restocking fee applies to all products being returned or £30 + VAT whichever is greater.


Minimum Order: £70.00

Shipping: Free delivery on all orders

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

Genware Returns Policy: All goods are tracked and upon delivery the tracking and delivery service is deemed as complete. Please check all goods immediately and notify us strictly within 24 hours of any issues. If your goods arrive in a broken or damaged condition, please raise an incident and send some supportive photographs within 24 hours. If your goods arrive and you find them to be faulty, you have a right to return these goods. Any immediate faults must be reported in a 24 hour period condition. Please raise an incident, tell us why the goods are faulty and send some supportive photographs within 24 hours. The goods being returned must be in an unused state and within their original, undamaged box and packing only. If goods are found not to be faulty and are fit for purpose, then we reserve the right to charge a restocking fee of 30%. You must notify us within 24 hours if your product is no longer required. On such an occasion and you wish to return the goods, a 30% restocking fee applies to all products being returned or £30 + VAT whichever is greater.


Minimum Order: £50.00

Shipping: £6.99 | Free delivery on all orders over £200.00

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

Mighty Small Returns Policy: As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights and is in accordance with statutory rights under the Consumer Contracts Regulations. Please notify us within 2 hours of delivery of goods if something is missing, it is not what you ordered, or the food is defective (for example, a jar has broken in transit, or a bottle is leaking). If the wrong goods have been sent, products are missing entirely or if the goods are faulty/defective upon arrival, you will be entitled to a full refund. This includes any food that is passed it’s best before date at the point of delivery. Beyond this, we do not offer refunds. That being said, if for any reason we deliver a service or product that has not met your expectations, please contact our customer support team and we will do our best to resolve the issue. We always want to make the service better. If there is an issue with the taste or quality of the product itself, if you reach out to our support, we can share with you contact details to address directly.


Minimum Order: £75.00

Shipping: Free delivery on all orders

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

MSK Returns Policy: All claims must be notified within 24 hours. Damaged or incorrect goods must be retained and returned (or made available for collection if available) for inspection.


Minimum Order: £150.00

Shipping: Free delivery on all orders

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

Utopia Returns Policy: All goods are tracked and upon delivery the tracking and delivery service is deemed as complete. Please check all goods immediately and notify us strictly within 24 hours of any issues. If your goods arrive in a broken or damaged condition, please raise an incident and send some supportive photographs within 24 hours. If your goods arrive and you find them to be faulty, you have a right to return these goods. Any immediate faults must be reported in a 24 hour period condition. Please raise an incident, tell us why the goods are faulty and send some supportive photographs within 24 hours. The goods being returned must be in an unused state and within their original, undamaged box and packing only. If goods are found not to be faulty and are fit for purpose, then we reserve the right to charge a restocking fee of 30%. You must notify us within 24 hours if your product is no longer required. On such an occasion and you wish to return the goods, a 30% restocking fee applies to all products being returned or £30 + VAT whichever is greater.


Minimum Order: N/A

Shipping: £10.00 | Free delivery on all orders over £100.00

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery

teapigs Returns Policy: teapigs will do their very best to ensure all teas are delivered to you in perfect condition. Should the teas be damaged on arrival, you should refuse delivery and inform teapigs as soon as possible. teapigs should be notified about any delivery issues within two working days.


Minimum Order: N/A 

Shipping: £6.99 | Free delivery on all orders over £100

Delivery: Next day delivery before if ordered before 12pm (no weekend delivery)

Vikan Returns Policy: All goods are tracked and upon delivery the tracking and delivery service is deemed as complete. Please check all goods immediately and notify us strictly within 24 hours of any issues. If your goods arrive in a broken or damaged condition, please raise an incident and send some supportive photographs within 24 hours. If your goods arrive and you find them to be faulty, you have a right to return these goods. Any immediate faults must be reported in a 24 hour period condition. Please raise an incident, tell us why the goods are faulty and send some supportive photographs within 24 hours. The goods being returned must be in an unused state and within their original, undamaged box and packing only. If goods are found not to be faulty and are fit for purpose, then we reserve the right to charge a restocking fee of 30%. You must notify us within 24 hours if your product is no longer required. On such an occasion and you wish to return the goods, a 30% restocking fee applies to all products being returned or £30 + VAT whichever is greater.


Minimum Order: £50.00

Shipping: Free delivery on all orders

Delivery: Day 1 for day 4 if ordered before 12pm (no weekend delivery). Deliveries made Wednesday, Thursday & Friday

We do not accept any returns, unless a product is damaged when first received or there is a quality issue. For any other reasons we are unable to offer any return or refund. If you receive your delivery and an item is damaged, please create an incident against the item and send via the order message feature photographic evidence. You must do this within 24 hours of receiving your order. Once we receive this evidence within this time frame and once approved, we will then credit this item. If you have any quality issue with a product please follow the same process, by raising and incident and leaving a message on the order with additional details. We may arrange for this product to be collect. Once approved, we will then credit this item.