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Clearing Your Browser Cache

 

  

If you have been asked to clear your browser cache, here is a simple step by step guide to help you.

 

Why have you been asked to clear your browser cache?

When you visit a website for the first time, your browser begins to remember information and store files. This is so next time you visit the site it will help cut down the page load time. However, as we are continuously updating our brand new website, your browser may still use the old files and not show you the latest version. If this is the case, you simply need to clear your browser cache.

 

Desktop browsers

 

  Chrome

  1. In the browser bar, enter:

 chrome://settings/clearBrowserData

  1. At the top of the "Clear browsing data" window, click Advanced.
  2. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  1. Click CLEAR DATA.
  2. Exit/quit all browser windows and re-open the browser.

Firefox

  1. From the History menu, select Clear Recent History.

If the menu bar is hidden, press Alt to make it visible.

  1. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  2. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  3. Click Clear Now.
  4. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

 

Internet Explorer 11

  1. Select Tools > Safety > Delete browsing history....

If the menu bar is hidden, press Alt to make it visible.

  1. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  2. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  3. Exit/quit all browser windows and re-open the browser.

Opera

  1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
  2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.

Safari 8 and later

  1. From the Safari menu, select Clear History... or Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

 

Mobile browsers

  

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the "Time Range" drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.Ba

Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.

  

If you are still experiencing any issues, please contact our head office on 01482 577100 or contact your Sales Manager who can offer further support.

 

Guidance from https://kb.iu.edu/d/ahic, accessed 03/04/18.