FREQUENTLY ASKED QUESTIONS
How Can We Help You?
Do I have to be a Turner Price customer to register on this site?
No. You can register your details on this site even if you are not a Turner Price customer. We will be in touch to help you open a Turner Price account. It also means you will be put on our mailing list and keep up to date with all our new products and general news.
I am already a Turner Price customer and have login details to your old site. Do I need to register again?
No. You should have received an email to reactivate your online account on our new website. Follow the link and set a new password. Once complete, you will be able to log in with your emaill address and new password.
Can I set up more than one person to have access to my account?
Yes. We can create SUB Accounts for you, which will enable you to give access / limited access to other people. Please register yourself, and we will activate the main account for you. You will then have to ring into Turner Price, and arrange all the sub accounts to be created.
Do I need to register to order online?
If you're a Turner Price customer without an online access, we can quickly and easliy set you up to order online. Just press 'Request Online Access' in our Help Centre section and follow the simple instructions. Once your account is activated you be able to browse our range, see your prices, choose from your product history and place orders.
Is there a minimum order value?
Yes, we ask online customers to meet a minimum order value of just £50 (excluding VAT). If you would like to add to your online order which you have already placed, simply add items to your basket and place a second order. As long as your total order reaches our minimum order value, your orders will be merged and fulfilled.
What is the latest time I can place my order?
You will need to submit your online order before 10pm. If you submit your order after this time, your order will still be received but delivered on next scheduled delivery day.
How do I place my order on this site?
You have multiple ways to place your order. As you browse our categories and search, you can choose to see 'favourites first', this will show you products you have already purchased or we think are most suitable. You can also use 'Buy Again' and choose from all of the items you have previously purchased. You can copy a previous order, create a bespoke list or use quick order to copy a list of codes and instantly add unlimited products. Alternatively, enjoy browsing our website and add products to your basket as you go!
Can I see my order online, even if I did not place the order online?
Very soon - We are working on this right now. Even if you placed your order with our sales office, you can go on line to check the order or you can track the progress of the order. All these functionalities will soon be within your Accounts section.
Will I receive confirmation that my order has been accepted?
Yes. Once you submit your order, we will send you an order confirmation email. You will be able to see the items you have ordered and when you will receive your delivery. You should receive an order confirmation email for every online order, so please check you inbox.
How to use our website
Why can't I log in to my account?
If you receive the message 'The account sign-in was incorrect. Please try again or contact us for assistance.' this means the details you have entered to log in are incorrect. Please try again or if you still receive this message you can reset your password by following the 'Forgot Your Password?' link next to the sign in button. If you want to confirm your email username or are still have trouble signing in, please contact us for assistance.
How do I use add products to my basket?
Next to each product is the option to 'Add' or 'Add Case'. If you choose 'Add' this will add one single unit of that product to your basket (not all products can be ordered by a single unit). You can see the size of a single unit in the product description. If you choose 'Add Case' this will add the quantity of that product which is a full case. You will see in brackets the case quantity on the 'Add Case' button. With both add-to-basket options you can quickly and easily adjust the quantity by using the '-' and '+' buttons on either side of your quantity number.
How do I use 'Buy Again'?
You will find the 'Buy Again' button on our menu bar towards the top of your screen. This will show you all of our recently purchased items and will show favourites first - the products you buy the most of. From here you can quickly browse, filter and build your order.
How do I user 'My Lists'?
You will find the 'My Lists' button towards the top right of your screen - next to 'Account' and 'Quick Order'. You automatically have your recently purchased list waiting for you - this is the same list of items as 'Buy Again'. Within 'My Lists' you can create a new bespoke list by choosing 'Create New Shopping List', entering the name of the list (and description if you would like) and finally clicking save. When browsing products, you can add chosen items to your lists by clicking on the icon in the top left of the product image if you are on a category page - or if you're on a product page you can click the 'Add product to list' button located under your add-to-basket. You can now view or manage your new lists, using them to quickly build your basket.
How do I use 'Quick Order'?
You will find the 'Quick Order' button towards the top right of your screen - next to 'Account' and 'My Lists'. Here you can quickly add items to your basket two ways! Either enter a product code or product name in the quick order search, choose the product and enter the quantity required, then click 'Add' (remember the product may be ordered in single units). Or you can use 'Enter Multiple SKUs' where you can type in or copy a long list of product codes and click 'add to list'. You can then edit your quantities required and then click 'Add'. Don't forget to click 'Add' at the bottom of the page when using 'Quick Order' or your products will not be added to your basket.
What can I see in my 'Account' section?
In this area you can see and do many things. Firstly this stores your account information such as name, code, address and delivery schedule. Within 'My Orders' you can see your previous online orders. You can use 'My Shopping Lists' to add, manage or use your bespoke shopping lists. If you are logged in and wanted to change your password, head to 'Change Password. And importantly within your 'Account' section you can create new company roles and permissions, and add a new user to your account - to do this please read below. Coming soon to my orders is the ability to see your credit limit and available credit, explore 'My Paperwork' which will contain your invoices and statements, and to view current and past orders even if you have placed then with our sales centre.
How do I add another user to my account?
Within your 'Account' section, you have the ability to create a log in for your chef, sous chef, accountants manager and more. Firstly click on 'Roles and Permissions', then 'Add New Role', enter your role name and assign this role permissions you would like them to be able to do - for example, place an order, view company information or user management, finally click 'Save Role'. You can now go to 'Company Users' and choose 'Add New User'. Add in the details of your new user such as name, title and choose your desired user role. You can allow your user to see multiple or specific accounts if you have access to your linked accounts online. Once you press 'Save', your new user will receieve an email to set their online password to complete their registration.
Turner Price Marketplace
What is Marketplace?
Our online Marketplace is dedicated to you – catering professionals. We have teamed up with lots of exciting brand new supply partners to offer you an unlimited range of products. This will transform how you purchase your goods – consolidating your basket – benefitting your full business. You will begin to see 100s and 1000s of products added to our website each week. You can add these items to your online order. Some of these items will arrive on an upcoming Turner Price order and some will be sent direct from our supply partners using tracked courier, usually delivered within 1-2 days.
What products are available?
As well as being able to choose many new items from the brands you know within our current food and drink ranges right now, you will soon be able to access to new product categories such as Alcohol, Commercial Catering Equipment, Kitchen Accessories, Tableware, Food Packaging, Clothing & Uniform, Hygiene and Cleaning & more.
Can I add these products to my normal order?
Yes. Simply add any products to your basket and place your order in one seamless transaction. When choosing products you will be able to see when it is next available for delivery to you. If it's not on your next scheduled day delivery, it will state the next available date to be delivered. Once you're ready to process your order, your basket will be split if you have multiple deliveries within your order to make it clear to you.
When is Marketplace launched?
Now! You will already find over 1000 brand new products on our website from many of our existing suppliers. These are available to order with a short lead time, and will arrive on an upcoming order. Every week we will be launching 100s or 1000s of new products on our Marketplace. In January 2021 you will begin to see products from our new exciting supply partners who will deliver products on your Turner Price order direct to you.
Be a Turner Price customer
How can I be a Turner Price customer?
Simply click 'Become a Customer' and enter your details. Your local Turner Price Sales Manager will be in touch with more information and to help you open your account. If you are located outside our current delivered geography, we'll keep you up to date with our UK wide delivery service launching in 2021.
Can I still be a customer if I'm not located in your delivered geography?
We currently deliver orders to Yorkshire, Durham, Northumberland, Tyne & Wear, Derbyshire, Nottinghamshire and Lincolnshire. In January 2021 we are launching UK wide delivery for our Marketplace products. So wherever you are in UK mainland, we will have 10,000s items for you. You can click 'Become a Customer', enter your details and we'll be in touch.
How quickly can my account be open?
Once you have all of the information you require - you can complete our online Account Application Form. Once we have recieved this, we will aim to have your new account open with 24 working hours.
I have multiple sites, can I open a Turner Price account for each one?
Yes. We service many large groups of schools, pubs, hotels, garden centres and more. Once more, with your online account you can have access to and manage multiple accounts.
Do I get my own Account Manager to help me?
Yes. Across our regions we have Sales Managers in each area. Our team are experienced in the food industry and many of them have previously worked as chefs and in catering. Your own Sales Manager will understand your area, help you with products and pricing and be there to support you and your business.